Our ambition for Scottish Tourism is to make tourism physically and financially accessible to everyone. This award celebrates a business, who has developed an outstanding welcome for all customers, who provides accessible facilities which can enjoyed by all customers.  Some examples of inclusive practices would include: An ongoing commitment to training frontline staff in equality and disability awareness.  Providing facilities and services designed for different customer groups, or a specific customer group, e.g., autism or dementia friendly tours or accommodation which is accessible to wheelchair users, services for deaf or for the hard of hearing, braille signage etc.  Social tourism activity which offers opportunities for low-income families or young disadvantaged adults to participate in Scottish tourism.

Who should enter?

This award is for any tourism businesses who set the standard for inclusive tourism practices and can serve as an example to the tourism industry, by emphasising their inclusion ethos, who demonstrates a commitment to serving the market and providing excellent customer service.

Preview the questions here by downloading this document.